Return & Refund policy

1. Returns

We want you to be completely satisfied with your purchase from The Dressing Trunk. If you are not entirely happy with your order, we offer a hassle-free return process. Please follow the guidelines below:

• Initiating a Return:

  • Contact our customer service team at [Nandhitha@thedressingtrunk.com] within [X] days of receiving your order.
  • Provide your order number and a brief explanation of the reason for the return.

• Return Eligibility:

  • Items must be in unused, unworn, and undamaged condition.
  • All original tags and packaging must be intact.

• Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

2. Refunds

• Refund Process:

  • Once your return is received and inspected, we will process your refund.
  • Refunds will be issued to the original payment method within [X] business days.

• Partial Refunds:

  • We reserve the right to issue partial refunds for items that are not in their original condition or are returned beyond the specified return period.

3. Exchanges

Unfortunately, we do not offer direct exchanges at this time. If you need a different size or color, please return the unwanted item and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Nandhitha@thedressingtrunk.com] with photos of the product and packaging. We will arrange for a replacement or issue a refund.

5. Cancellations

Orders cannot be canceled once they have been processed. Please double-check your order before completing the purchase.

6. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at [nandhitha@thedressingtrunk.com].